Tenba offers two simple guarantees: 30-day purchase satisfaction assurance and a manufacturing warranty:
1. If you buy a Tenba product and don't love it, return it. We understand that even the best websites can't replace the experience of touching and examining a product up close before buying it, that's why we offer a simple satisfaction guarantee for all orders placed directly on our website. If you open the box and the product isn't what you expected it to be, or you just don't like it, return it to us for a refund, site credit or exchange. All we ask is that you return it within 30 days of receipt, in new, as-shipped condition, with all original packaging and paperwork. Please tell us the reason for your return so we can learn from it. We will refund the original price of the product (shipping charges excluded).
If you choose to buy your Tenba product from one of our retailers — and we encourage you to do so — please note that each retailer has its own satisfaction/return policy. Returns and return inquiries should always be addressed to the place of purchase. To find a Tenba Retailer, please click on Where To Buy.
Please understand that customized products are excluded.
2. If your Tenba bag or case fails due to manufacturing or material defects, we will fix or replace it. Tenba bags and cases are meticulously constructed of excellent materials and components. Our inspection process strives for "zero tolerance" of defects, and we back it up with a clear-cut warranty. If you discover a defect in materials or workmanship, please contact us before returning your product (we may be able to solve your problem faster by sending you a replacement part). We will determine the best way to handle your claim (parts, repair, or replacement, at our discretion) and take care of you quickly. Warranty covers original workmanship and material defects only. Failure due to misuse, alteration or improper handling is not covered. Tenba bags are made to perform and look great for years, but signs of normal wear are be expected with any fabric product, and are not covered by warranty. Warranty covers Tenba bags and cases only; customer accepts responsibility for determining suitability and fitness for use, and therefore consequential damages are not warranted.
All Tenba bags, except for Air Cases, Car Cases, Tripaks and Long Lens Bags, come with a 5-year warranty that covers original workmanship and material defects. Air Cases, Car Cases, Tripaks and Long Lens Bags come with a 1-year warranty.