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Return Policy

Tenba prides itself on building the best camera bags and providing unparalleled customer service. Our goal is to make sure the photographers and filmmakers who share our passion are completely satisfied. However, if you need to return an item, we're here to help. 

You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges, if we provide you a return shipping label, will not be refunded. 

In the event you feel there is a manufacturing error, please contact the Service Department at info@shimodadesigns.com and we’ll do our best to make things right. 

Return Process 

While there is no restocking fee for your return, you are responsible for any costs associated with shipping your product back to us. To return an item please place the item in its original packaging with a copy of the receipt, and mail your item to the following address: 

Tenba Returns 
Return for [ENTER YOUR NAME] 
75 Virginia Road 
North White Plains, NY 10603